At Family Tree Maker, we prioritize your privacy and security. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our website, software, and support services.
1. Information We Collect
We collect different types of information to provide and improve our services. This includes:
- Personal Information: Name, email address, phone number, and billing details when you purchase our software or seek support.
- Technical Information: IP address, device details, operating system, and browser type to enhance user experience.
- Support-Related Data: Logs and diagnostic information when you use our remote technician support services.
- Genealogical Data: Family history details you choose to store within our software for research purposes.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and improving Family Tree Maker software and support services.
- Processing payments and managing customer accounts.
- Enhancing security measures and preventing fraudulent activities.
- Offering personalized assistance and customer service.
- Sending important updates, promotions, or software notifications (you can opt out anytime).
3. Data Security and Protection
We implement strict security measures to safeguard your data:
- Encryption: All sensitive data transmissions, including remote support sessions, are fully encrypted.
- Access Controls: Only authorized personnel can access your information.
- Secure Storage: Your genealogical data and personal details are stored in secure databases with advanced protection mechanisms.
4. Remote Technician Support and Privacy
When you request remote support, our skilled technicians may access your system temporarily to troubleshoot issues. This is done under strict security protocols:
- Remote sessions are encrypted and monitored.
- We never store or misuse your private data.
- You can terminate the session at any time for complete control.
5. Sharing of Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share data with:
- Trusted Partners: Payment processors and service providers assisting in software functionality.
- Legal Authorities: If required by law to comply with legal processes or protect against fraud.
6. Your Rights and Choices
You have control over your personal data:
- Access & Update: Review and update your information anytime.
- Opt-Out: Unsubscribe from promotional emails.
- Delete Data: Request deletion of your stored data where applicable.
7. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices. Any modifications will be posted on our website with the effective date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [email protected]
- Phone: 578-393-4937
- Website: https://www.familytreemakercustomersupport.com