Pricing Policy

Effective Date: 10 March 2025

At Family Tree Maker Customer Support, we believe in transparent, fair, and upfront pricing for all our digital services. Please review our pricing policy carefully before making a purchase.

1. Pricing Transparency

All service charges are displayed clearly on our website or will be communicated to you via email or phone before initiating any paid support session.
Prices are quoted in INR (₹) unless otherwise stated.

2. Scope of Charges

Our service charges may include:

One-time technical support sessions
Software installation and setup assistance
Data recovery or backup help
Annual or monthly subscription packages (if applicable)

You will never be charged without your consent.

3. Taxes & Additional Fees

All applicable government taxes (like GST) will be included or explicitly mentioned in the final billing amount.
No hidden charges. If any additional service or charge arises, it will be communicated and approved by the customer beforehand.

4. Payment Methods Accepted

We accept major credit/debit cards, UPI, and net banking.
All transactions are processed securely through trusted third-party payment gateways.
You will receive a confirmation email and receipt for each successful transaction.

5. Pricing Changes

We reserve the right to update service charges based on new offerings or business needs.
However, any change will not affect services you have already paid for. Your pricing is locked in once a transaction is complete.

6. Discounts & Offers

We may occasionally run promotional discounts or offers. These will be valid only for the duration specified and cannot be clubbed with other ongoing offers.
Discount codes must be applied before completing a transaction. No retroactive discounts can be applied.

7. Billing Support

For questions related to pricing, invoices, or any billing disputes, reach out to our billing team at:

📧 [email protected]

We typically respond within 24-48 business hours.